Here's some information regarding our customer service policies. If you have any questions that aren't answered here, please get in touch.
- Lost and damaged issues
- Renewing your subscription
- Cancelling your subscription
- Contacting us
Postage is free in the UK, and £3 per book worldwide.
We ship books in a padded envelope (or box for large orders). Single orders are sent by first class post (UK) and airmail (international). Delivery times on single-copy orders are:
UK: 3-5 working days.
Rest of the world: 5-10 working days.
If there's likely to be a delay with your order, we'll get in touch and let you know.
Subscription copies are sent out in advance of publication date, so should arrive with you around that date.
If one of our books arrives damaged, please get in touch and we'll arrange a replacement copy for you.
When you purchase a subscription, we'll send you an email telling you which volumes are included. When your subscription is about to expire, we'll pop a card in with the last issue, reminding you that it's time to renew, and letting you know how to do that.
If you purchase a subscription and then decide that you no longer want it, please get in touch, let us know that you'd like to cancel, and we'll refund you for any unsent volumes.
We don't automatically renew subscriptions, so you may prefer to simply wait until your current subscription expires.
Our contact details are here. We recommend getting in touch via email: we don't maintain a full-time office staff, so there's not always somebody by the phone, but emails can reach us wherever we are.